API Support
Get help with your VPT API integration. Our support focuses on ensuring the API functions correctly and reliably.
Support Scope
API support is dedicated to the proper functioning of the API itself. All endpoints are continuously validated through automated test suites to ensure reliability and accuracy.
What We Support
-
API functionality issues
Problems with endpoints not responding, authentication failures, or unexpected API behavior. -
Calculation discrepancies
Performance calculation errors that can be reproduced using the official Virtual Performance Tool application. -
Documentation clarifications
Questions about endpoint parameters, response formats, or data structures not covered in the documentation. -
Data accuracy concerns
Reports of incorrect airport data, weather information, or other data-related issues.
Outside Support Scope
-
Integration debugging
We cannot debug your application code or troubleshoot issues caused by incorrect API usage. Refer to the documentation for proper implementation guidance. -
Errors from invalid inputs
Calculation errors resulting from incorrect or malformed input parameters. Always validate your inputs before sending requests. -
Third-party library issues
Problems with HTTP clients, JSON parsing libraries, or other tools you use to interact with the API.
Extended support including integration assistance and dedicated troubleshooting is available through commercial agreements. Contact us for more information.
Reporting Calculation Issues
If you believe there is an error in the performance calculations, please follow these steps before submitting a report:
- Verify your inputs — Ensure all parameters sent to the API are correct and within valid ranges.
- Reproduce in VPT — Attempt to reproduce the same calculation using the official Virtual Performance Tool application with identical inputs.
- Document the discrepancy — If the API result differs from VPT, note both outputs along with all input parameters.
- Submit your report — Use the contact form below or email us with your findings.
Community Support
Join our Discord community to connect with other developers, share tips, and get help from the community.
Join our DiscordSelf-Service Resources
This documentation has been carefully designed to be comprehensive and self-sufficient. Before reaching out, we encourage you to explore these resources:
Contact Us
Have a question or need to report an issue? You can reach us at info@virtualperformancetool.com or use the form below.